A solid maid service contract covers eight things: scope, schedule, price, cancellation, access, liability, a re-clean guarantee, and termination. Get those in writing and you've prevented nearly every dispute a cleaning business runs into. Below is a clause-by-clause template you can copy into a document, fill in, and start using — free, no email required.
We run our own cleaning company in Tucson, so this is the agreement we actually use, not a generic legal form. Adapt it to your business, have an attorney glance at it once, and you're set.
List the rooms and the exact tasks per visit — and what's not included. "Kitchen, two baths, living areas: dust, vacuum, mop, sanitize surfaces. Excludes inside oven, windows, and laundry unless added." Specificity here stops the "you didn't do the baseboards" argument cold.
Weekly, biweekly, monthly, or one-time, plus the day and an arrival window. Note that exact times may shift and you'll give notice. Recurring clients should know the cadence is locked unless they change it in writing.
Rate per visit, what's billed for add-ons, when payment is due, and accepted methods. State your late-payment policy. Auto-charging a card on file the day of service prevents most collection headaches.
Your notice window (commonly 24 to 48 hours) and the fee for late cancellations or lockouts. This is the single most valuable clause — it protects the income of a slot you can't refill last minute.
How your team gets in — key, code, lockbox, or present client — and how keys and codes are stored and protected. Spell out who's responsible if access fails on a scheduled day.
State that you carry liability insurance, how breakage is handled and reported, and any reasonable cap. Ask clients to secure valuables and fragile heirlooms. This protects you and reassures them at the same time.
Offer a window — say 24 hours — to report a missed area, which you'll re-clean free instead of refunding. This turns complaints into loyalty and avoids chargebacks.
How either side ends the agreement and the notice required (often two weeks). Keep it easy to leave — month-to-month with simple termination reads as confidence, not a trap.
Don't overthink this. A simple one-page agreement is enough when:
Get an attorney to review it once you take on commercial contracts, unusual liability, or anything with custom terms. For everyday residential cleaning, the template here does the job.
We don't sell contract templates — this one is free to use. What we do is build the website that gets a cleaning company booked in the first place. We run our own cleaning company on it, so we know what a maid service site needs: online quotes, recurring booking, reviews, and an AI assistant that catches leads after hours.
A site with AI lead capture and hosting starts at $249/month, and you own it. See cleaning company websites, websites for cleaning companies, our general cleaning contract template, or the maid service business plan guide.
We don't post stock testimonials. On a 15-minute call we screen-share the real dashboards behind our own businesses — live leads, rankings, and the exact page that produced each one. See the proof →
No. One signed recurring agreement covers ongoing service. You only re-sign if the scope, price, or schedule changes. Keep a copy and note the effective date.
Yes, and you should. A digital signature at booking removes friction and gets more clients fully signed up. A good booking flow on your website handles this automatically.
Cancellation, every time. Clients push back on the fee. Stating it clearly up front and reminding them at booking is the only thing that makes it stick.
Send your company name and area — we'll confirm your market is open and build a working demo within 48 hours. Free, no card, no commitment.
Prefer email? [email protected]