IT support costs $75 to $200 an hour for break-fix work, or roughly $75 to $200 per user per month for managed IT — ongoing monitoring, a helpdesk, patching, and security. A 15-person office on a managed plan usually lands around $1,500–$3,000 a month. The number depends on your headcount, your response-time guarantees, and how much risk you're paying someone to prevent.
We're a web and SEO agency, not an MSP, so we have no stake in talking the price up. Here's the honest breakdown by model, what moves the cost, and when a small business doesn't need a managed contract at all.
You call when something breaks and pay for the time. Cheapest when nothing's wrong; risky when an outage hits and you're waiting in a queue.
A flat monthly fee for monitoring, helpdesk, patching, and security. Predictable, and problems get prevented or caught early instead of becoming emergencies.
Priced by endpoints and servers instead of people. Common when device count or infrastructure, not headcount, drives the work.
A migration, network rebuild, or security project, quoted as a fixed scope. Separate from ongoing support.
Skip the monthly contract for now if:
Managed IT pays off when prevention is cheaper than the next outage — which arrives sooner than most owners expect once a business depends on its systems.
Businesses comparing MSPs judge you on clear pricing, a site that explains your SLAs in plain English, real reviews, and how fast you respond to the first inquiry. A site that ranks for "managed IT services [city]" and captures leads after hours is how you win that search. Our hand-built sites start at $249/month with a free 48-hour demo, and you own them. See our cost guides for more honest pricing breakdowns and software guides for adjacent tools.
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Break-fix is cheaper when nothing's wrong; managed is cheaper once downtime costs you money. Most growing businesses cross over to managed within a few years.
$75–$200 per user per month for managed IT, depending on SLA, security, and whether licensing is bundled. Get the scope, not just the number.
Often, yes — a few people on cloud apps with good backups may only need occasional hourly help. Add managed IT when prevention beats the cost of an outage.
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